1 – SHIPPING
Shipments are made to mainland Spain, Portugal, Balearic Islands and are totally FREE .
For shipments to the Canary Islands, Ceuta and Melilla, send an email before placing your order to hola@koahari.com.
For shipments abroad, check section 6 shipments abroad (DELIVERY ABROAD).
Shipments to mainland Spain, the Balearic Islands and Portugal arrive in 5 to 20 business days.
2 – SHIPPING COST: COMPLETELY FREE.
As a result of the quality service that Koahari offers its customers, shipping costs are FREE .
One of our main objectives is that our online store is the closest thing to buying in the nearest store, providing similar advantages such as no shipping costs and fast delivery.
Shipping costs are only charged when the product is returned.
3 – RECEIPT OF SHIPMENT
The courier company usually delivers during business hours, so if you have any time preferences for delivery, you can tell us in the order comment and we will try to comply.
The order will be delivered to the requested address. Therefore, you can choose the place you prefer for the reception.
4 – RECEPTION TIME: 5/20 days
The delivery time for our orders is 5/20 working days.
In some cases such as holidays and vacations or depending on the design preparation time, the delivery time may vary. In any case, our staff will contact you to give you a solution and to inform you of the delivery time, which will always be the fastest possible.
5 – ORDER TRACKING
In your created account you can check the status of your order. Additionally, Koahari will send an order confirmation email and another email when your order is going to ship to your home.
6 – SHIPMENTS ABROAD / DELIVERY ABROAD
For delivery abroad, international shipments are sent to the following countries: Germany, Austria, Denmark, France, Netherlands, Italy, Luxembourg, Poland, United Kingdom, Belgium, Czech Republic and Switzerland. You must pay by Credit card or by Paypal. The Cash on delivery option is not allowed to deliver abroad. The delivery time in European countries is about 5/20 business days . The exchanges and returns are not allowed to delivery abroad. The shipping price for these European countries is 20 euros . Prior to ordering your products to a different country, please contact us at: hola@koahari.com . If you have any doubt, do not hesitate to contact us.
7 – PRICES, TAXES, FEES AND TARIFFS
Prices are expressed in euros, and are valid except for typographical errors. In the event that a manifest error occurs in setting the price that appears on the product sheet, the price established for said product in the informative email that we will provide you when we detect the error will prevail. The RRP of items with shipping address to the Peninsula and the Balearic Islands includes VAT. The RRP of items with shipping address to the Canary Islands, Ceuta and Melilla and, in general, any country other than Spain, does not include VAT. The price indicated on each item is its final price for shipments to these Autonomous Communities. Koahari will not be responsible for the DUA or the import expenses and taxes (ISPI, IGIC), fees or tariffs generated at the destination customs, if applicable. IMPORTANT: We are not responsible for non-compliance or delay of obligations that are due to causes beyond our control, such as in cases of force majeure or fortuitous event. Although most deliveries are made within the indicated time frame, occasionally delays may occur due to data transcription errors, inclement weather, high order dates, etc. In this case, please contact us to resolve the issue as soon as possible. Furthermore, compliance with deadlines also depends on external third parties, so we are not responsible for strikes, closures, accidents or other causes of force majeure. However, Koahari will always look for the quickest solution.